Friday, 14 July 2017
Formal complaint to Bournemouth & Poole College was not upheld "no witnesses came forward to support": several confirm they were NOT contacted ...
(Post made on 14 Jul 2017 in a personal capacity. Please see here for important background and disclosure of interests).
Copy of email sent to Bournemouth and Poole College's Quality Department (the department that handles complaints, any letters or emails of complaint are sent to this department for action)
From: Patrick Lee
Sent: 14 July 2017 17:27
To: 'Quality' <firstname.lastname@example.org>
Subject: RE: Response Letter
Thank you for your letter. I am not satisfied with the outcome or the process followed, which in my view contained serious procedural improprieties and irrationality . Your letter says that the College will not allow an appeal. Your complaints policy states:
“If at this stage the complainant remains dissatisfied, they will be advised as to which external agency is most appropriate for the complaint to be referred to.”
Please advise me which external agency is most appropriate.